Company Description
Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, on the island of Bermuda, seeks exceptional individuals like you to be part of our award-winning team and shape the future of hospitality. Our resort is Bermuda's largest, offering 593 luxurious guest rooms, nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course, and a captivating Beach Club. As we embark on an exciting future, including a multi-million dollar renovation, the opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including health insurance, worldwide travel discounts, and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Become a key player in delivering extraordinary experiences to individual and group travelers from around the globe, surrounded by the natural beauty of Bermuda. Dare to go beyond the ordinary, unlock your potential, and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless
Job Description
As a golf ambassador you are responsible for delivering exceptional golf services and consistently striving to exceed the expectations of our guests and members.
Reporting to the Head Golf Professional, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Providing a memorable and engaging experience for all members and guests
- Assisting in the supervision of the Starters/Marshals Area. Ensuring it is staffed, kept cleaned, stocked to par levels and live a culture of Service Standards and up-selling.
- Assisting in the supervision of the proper maintenance and updating of the Point of Sale (POS) System.
- Ensuring the proper daily use, maintenance & updating of the Tee Reservation System at Fairmont Southampton.
- Ensuring the proper collection of guest data at time of booking or check-in and that this is properly recorded in the Tee Reservation System.
- Assisting in the supervision of and execution of the Merchandise Plan and provide feedback and suggested alterations as required.
- Ensuring retail displays are kept fresh and clean and all merchandise is professionally displayed and tagged with the proper description, code and price.
- Monitoring purchase patterns and updating the Director of Golf for buying product
- In concert with the Head Golf Professional assist in developing and executing an in–store marketing strategy, promotional plan and incentive program focused on increasing revenues and profitability
- Ensuring controls in place for inventories are being followed Ensuring that the Golf Shop, all work areas, the club storage area, and all equipment are organized, cleaned and maintained to a high standard, and all equipment is in good, safe working condition
- Ensuring Golf Corporate Surveys are provided to and completed by guests
- Ensuring the arrival/departure area is staffed, kept cleaned, stocked to par levels
- are staffed, set-up according to contract/BEO and executed
- Following department policies, procedures and service standards as well as health and safety policies
- Other duties as assigned in the golf operations.
Qualifications
- A minimum of 1 years experience working in a hospitality/golf retail environment with specific experience in golf event management and tee time management
- Golf ability is an asset
- Valid driver's license
- Exceptional communication (verbal and written), interpersonal, teamwork, observation and problem solving skills
- Must be alert, accountable, reliable and flexible
- Able to work efficiently under pressure in a fast paced multi-cultural environment
- Able to work cohesively with colleagues as part of a team
- Able to focus attention on guest needs, remaining calm and courteous at all times
- Ability to work while unsupervised
Additional Information
Your team and working environment:
Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits u if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
