This role is focused on delivering the best customer service in the industry while maximizing support opportunities via inbound and outbound phone and email activity. As part of the logo ball team, this position is focused on entering and managing orders through multiple applications while ensuring timely completion and shipment to our customers. Each logo ball customer service specialist is expected to have a strong understanding of all TaylorMade product offerings and sales programs. This position works in a highly collaborative, relational environment where accountability and ownership for results is paramount.
Essential Functions and Key Responsibilities:
- Responsible for all daily customer inquiries for orders and service on logo balls via phone and email.
- Communicates Logo Ball products, sales and return policies, selling points, credit terms and the overall view of company’s products and services to accounts in a positive and professional manner.
- Daily communication with logo ball vendors to stay in front of any open issues and communicate on open orders.
- Receives requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.
- Coordinate the execution of orders in logo ball rush program.
- Acts as department contact for customer accounts and consumers. Works toward customer satisfaction within company guidelines. Contacts various support departments, obtains and relays information to customers and appropriate personnel in activity status, pricing, scheduling, carriers, partial orders and dates of expected shipment.
- Works directly with Production Artists to ensure artwork accuracy with regards to orders submitted directly to the vendor.
- Train, and learn, new skills, and technologies, in other areas of the Logo Ball group outside of support.
- Works with Artwork files and communicates with vendors
- Participates in team atmosphere working towards achieving department and company goals.
- Actively participates in ongoing training programs as administered by supervisors/trainers.
- Must meet standard service agent measurements/targets established by department manager.
- Perform other duties and assignments as required.
Knowledge and Skills Requirements:
- Must be fluent in English, both written and verbally
- Extremely detail oriented
- Excellent interpersonal skills and a pleasant phone voice/manner. Demonstrated ability to deal tactfully and diplomatically with customers and staff
- Effective listening skills; able to recognize and direct customer’s needs
- Aptitude and desire to learn various technologies directly or indirectly supporting the Logo Team
- Data entry skills and computer proficiency is a must
- Proficient in Microsoft Office suite (Word, Excel, Power Point)
- Knowledge of Oracle ERP
- Requires excellent customer service and smooth inter-company communication.
Education, Work Experience, and Professional Certifications:
- High school diploma required, bachelor’s degree preferred.
- 2+ years in sales/customer service-related position, preferably in consumer goods and/or technical product experience
- Overall golf ball product knowledge to include technical understanding preferred
Work Environment / Physical Requirements:
- Normal office conditions, heavy phone and computer use
- Able to climb, stoop, bend, reach, and use stairs
- Occasional warehouse/manufacturing environment
- Able to work extended hours (including weekends) as required
- Occasional domestic travel may be required (less than 10%)
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
