Description
The IT Specialist at Full Swing Golf will be a primary figure in managing desktop support, ensuring all employees have a smooth, trouble-free computing experience. While desktop support is at the forefront, the individual will also contribute to the management and strategic planning of our cloud infrastructure along with assisting with minor engineering projects. The role plays a vital part in ensuring our technology infrastructure supports our business objectives and will require on-site presence 90% of the time.
What You Will Do:
- Collaborate with stakeholders to understand business needs and translate them into system requirements.
- Analyze, document, and recommend improvements for business processes and workflows.
- Design and implement system solutions to enhance operational efficiency.
- Conduct system testing, validation, and user training to ensure seamless adoption of new tools and processes
- Maintain comprehensive documentation for system processes, configurations, and modifications.
- Work closely with cross-functional teams to develop and implement system upgrades and enhancements.
- Provide insights and recommendations based on data analysis and system performance metrics.
- Provide day-to-day IT support, responding to and resolving technical issues via a ticketing system.
- Troubleshoot hardware, software, network, and system-related problems, escalating complex issues as necessary.
- Assist employees with IT-related concerns, ensuring timely resolution and minimal disruption to business operations.
- Manage user access and permissions across enterprise applications.
- Coordinate with external vendors for IT service support and system upgrades.
- Document recurring IT issues, contributing to a knowledge base for internal support.
- Support IT asset management, ensuring proper inventory and lifecycle tracking of hardware and software.
- Performs other related duties as assigned.
Requirements
Do You Have:
- Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field OR 7 years of relevant experience in business systems analysis and IT support in lieu of a degree.
- 3-5 years of experience as a Business Systems Analyst or similar role, with exposure to IT support
- Strong analytical and problem-solving skills, with experience in business process modeling.
- Hands-on experience with IT ticketing systems, troubleshooting, and technical support.
- Familiarity with enterprise applications, databases, and reporting tools.
- Excellent communication and interpersonal skills to work effectively with technical and non-technical teams.
- Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
- Experience with SQL, ERP systems, or workflow automation tools is a plus.
What Would Make You a Rockstar for This Role:
- TIL Certification or relevant IT Service Management (ITSM) training.
- Business Analysis Certification (CBAP, CCBA, or PMI-PBA) is a plus
- Experience with Datto Auto Desk.
- Networking and server experience.
What We Offer:
- Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
- 401(k) with Company Match – Up to 4% contribution match
- Paid Time Off – Generous PTO and paid holidays
- Supportive Work Environment – A relaxed, non-corporate atmosphere
- Team Culture – Engaging team bonding events and activities
- Onsite Wellness – Access to a personal trainer and gym facilities for a healthy work-life balance
Ready to Grow with Us?
At our company, rapid growth means endless opportunities! We’re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers—and many other key team members—were promoted internally. If you're eager to grow and make an impact, join us and see where your potential can take you!
Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex, race, color, gender, religion, marital or domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. If you need an accommodation during the application or interview process, please contact hr@fullswigngolf.com.
