The Role – Golf Operations Assistant Manager
An exciting opportunity has arisen to join the Golf It! – Golf Operations as Golf Operations Assistant Manager. The successful candidate will manage the day to day operation, ensuring the seamless organisation of all activities, facilities, and experiences across the venue. Take accountability for line managing the supervisory team, ensuring they are have the right skills, knowledge and behaviours as well as being empowered and equipped to drive operational excellence, deliver an exceptional player experience, and contribute positively to revenue performance.
Accountable for the effective people and equipment resource in line with predetermined budgets, to maintaining the highest standards of service. Lead by example, demonstrating and embedding the Golf It values across all aspects of the operation.
Act as the point of escalation for any issues relating to player service, venue operations, or supervisor performance, aiming for swift resolution at the first point of contact. Escalate further concerns to the Head of Golf It! when necessary. Promote and deliver ongoing training and development for the supervisor team to ensure they excel in their roles and can cascade operational excellence throughout their teams.
This is a full time position working 35 hours per week.
Please note, we may close applications early should we receive sufficient applications.
What We Offer
We offer a great benefits package including the following:
- Competitive Salary
- Company Pension Scheme and Sick Pay
- Life Insurance Cover
- Enhanced Maternity/Partner Pay
- 35 Days Holiday Per Year
- Free tickets to The Open and AIG Women’s Open each year (and other relevant R&A Championships)
- Cycle to Work Scheme
- Season Ticket Loan
- Contribution towards glasses for VDU use
- Discounts available across 800 UK retailers and local businesses
Who We Are Looking For
The ideal candidate will have the following experience and attributes:
- Institute of Leadership and Management Level 3 qualification or equivalent relevant work experience.
- Proficient in application golf-specific software and technology.
- Proven track record of effectively leading teams to achieve player (customer) and financial success.
- Knowledge of golf course operations, retail management, and event planning.
Download the full job description here.
About Golf It!
The R&A’s purpose is to make golf more accessible, appealing and inclusive and to ensure it is thriving 50 years from now and Golf It! plays a huge part of that ambition. Golf It! is The R&A’s first golf facility which opened in Glasgow in August 2023 and will create a new “pathway to golf” that is open and accessible focusing on delivering fun and being community and family orientated. The venue, located in the north east of Glasgow, will attract a new audience to the game, and make people challenge everything they thought they knew about golf, inspiring future generations to say ‘I love playing golf’”.
Golf It! is accessible to people from all walks of life. It has a 9 Hole Golf Course, a 52 Bay two-tiered Driving Range, 3 Adventure Golf Courses, Park Golf, Simulators and many more activities. There is a street food outlet, provided by Big Feed Street Food, an onsite Nursery operated by Lullaby Lane and three Padel Tennis Courts operated by Game4Padel. Coaching facilities include Toptracer technology in every bay of the Driving Range, as well as Trackman in our Golf It! simulator
