Position Summary: The IT Solution Design, Sales Apps is a critical IT business partner to Taylor Made Golf’s Global Sales & Customer Service functions. This position is responsible for the support, evolution, implementation, and integrity of IT solutions supporting these functions and ensures that selected technology solutions deliver intended business values and aligns with the Company’s overall strategy. Applying a deep understanding of the sales and customer service business processes and supporting technologies, this position will understand requests from business and translate them into innovative IT solutions.
Essential Functions and Key Responsibilities:
Understand business holistically to connect individual initiatives and requirements into global solutions
Conduct regular meetings with Business counterparts to identify and prioritize initiatives and recommend solutions that maximize value of technology to the business
Understand day-to-day sales and service processes and “pain points” to recognize emerging needs
Partner with third-party providers and local development teams to ensure on time development, delivery and operation of application services and technology solutions
Manage IT applications support within agreed SLAs
As a Sales and Customer Service expert, support and evolve our CRM and Sales applications by working closely with the Global Sales and Customer Service/Operations teams
Provide timely and quality Sales Order Entry solution support:
Empower business users to get maximum value out of existing IT solutions
Troubleshoot application behavior and address gaps
Resolve data integrity and integration related issues
Understand IT trends and align with Global IT strategies
Work closely with cross-functional teams in very fast-paced and dynamic global work environment
Work closely with IT counterparts and business partners locally as well as from other business units around the world
Participate actively in IT innovation and continuous process improvement
Knowledge and Skills Requirements:
Ability to understand Business/end user requirements and document/manage the same
Navigate through business requirements, system design and set ups with a keen eye on details specific to integrations, system limitations, and architecture
Must be familiar with PMO processes including Waterfall/Agile methodologies, the different PM phases and associated deliverables
Ability to lead meetings and communication with Business and other IT teams (Infrastructure, Development team) autonomously to resolve issues/capture requirements/seek clarifications with a sense of ownership of the Sales & Service applications
Ability to establish and maintain solid business relationships and work effectively with senior business and client contacts
Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
Fluent verbal and written English communication skills required
Deep understanding of Sales Operations and Customer Service concepts
Proficiency in data mining and manipulation
Very strong PL/SQL skills
Excellent organizational, analytical, as well as oral and written communication skills
Highly organized and detail oriented with the ability to plan and schedule work
Active team member but able to work autonomously
Excellent relationship building skills, including the ability to develop and nurture productive relationships with IT peers and business colleagues
Drives a culture of creativity and innovation
Education, Work Experience, and Professional Certifications:
Bachelor’s degree in computer science, engineering, business management
5+ years of work experience in:
Sales and/or Customer Service IT solutions support & management
CRM hands-on system configuration, support and management
5+ years of experience designing, developing or implementing IT solutions
Experience in the consumer products industry with a focus on sales, B2B and customer service.
Working experience with Microsoft Dynamics or similar CRM system support preferred
Work environment / Physical Requirements:
Normal office conditions with extensive computer and phone usage.
Ability to work extended hours as necessary.
Able to work efficiently and accurately in an atmosphere of frequent interruption.
Occasional travel may be required.
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $120 – $130K. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
