The Club at Schaffer’s Mill in Truckee, CA is excited to announce the opportunity of Director of Golf!
Troon is excited to announce the opportunity to join, and lead a team of thoughtful, passionate and skilled associates, committed to creating amazing experiences.
The successful Director of Golf candidate will understand and oversee every aspect of the golf operation, and will thrive in a can-do environment and be highly focused on providing superior service for members/guests, while optimizing the department’s financial performance. This person gets his/her energy from creating a culture of hospitality, where member/guest engagement is front and center, and is focused in providing inspired leadership, and truly committed to activating initiatives that grow the game of golf within the club and surrounding community.
The most suitable individual selected for this role will have a critical eye for detail, deliver large doses of hospitality management by engaging with members/guests and teammates, inspire associates to be the best version of themselves, drive pride in ownership of golf department, have a high level of stamina, have a Bachelor’s Degree and at least 3-5 years within club management experience within private clubs; should also demonstrate the ability to communicate effectively, verbally and written in this highly interactive and engaging position.
- Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, player development and membership golf programming.
- Assists in the development and day to day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
- Creates a member service-oriented atmosphere that promotes the game of golf and meets the needs of the member and their guests. Ensures that associates provide a high level of customer service.
- Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
- Recruits, trains and onboards new team members. Has direct experience in building out and executing training programs using Quality Standards, check lists and a curriculum of content for associate development and growth.
General Purpose:
Directs and oversees all aspects of Golf Operations including its activities and relationships between guests, associates and community. Has the ultimate responsibility for maximum member/guest satisfaction and financial performance.
Compensation:
Base Salary: $130,000-$140,000 per year.
Annual Bonus: 20% annual bonus incentive opportunity.
Essential Duties:
- Develops, implements, and monitors annual budget, revenue goals and expenses for operations departments.
- Provides timely and accurate reporting of all financial and non-financial information as directed, requested or required by Troon Golf management or representatives.
- Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
- Develops, maintains and administers sound organizational plans and initiates improvements as necessary.
- Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
- Oversees the care and maintenance of all the facilities physical assets.
- Coordinates marketing programs designed to promote the facility’s services to potential customers.
- Ensures the highest standards of quality for food and beverage service on property.
- Implements policies and procedures for the Golf, Food and Beverage, and Maintenance Departments, including compliance of all company standards relating to quality of products and services.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include, but is not limited to: Head Professional, Tournament Coordinator, Director of Instruction and Golf Services Manager
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Regular and reliable attendance.
Education/Experience:
Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience (Multi-course facilities may require more experience).
Physical Demands:
Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells. Occasionally lifts up to 50 pounds.
Environment/Noise:
Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions. Noise level is moderate.
Certificates/Licenses:
Class A member of PGA/LPGA
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system. EZSuite POS and ForeTees currently in place.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
