ABOUT THE BRAND:
Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.
Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!
By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visithttps://www.topgolfcallawaybrands.com
This role is fully remote as it requires consistent travel. Residing in the South East and near an airport is preferred.
ROLES AND RESPONSIBILITIES
- Introduce, promote and sell the Callaway and Odyssey product lines to Junior golfers
- Conducts and/or host VIP Performance Evaluation at HQ Performance Center or Ely Callaway Performance Center
- Determine and provide demo requirements, identify optimum distribution strategy, size/prepare product forecasts and interface with Junior golfers
- Execute new product launches for Junior golfers
- Responsible for order fulfillment and/or partnering with the appropriate party to deliver what is needed
- Manage inquiries and solve problems, such as club tracking, shipment tracking, and delivery issues on routine basis
- Keep up to date on club, shaft and ball specs
- Oversee repairs and reworks requests and make sure they are completed in a timely manner.
- Manage club returns
- Develop processes and tools to improve efficiencies of assigned program
- Ensure all deliverables and commitments are met
- Support social media strategy
- Track department budget as assigned
- Fulfills requests for various events as required
- Other duties may be assigned
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Able to build long-standing relationships and enthusiastic brand loyalty
- Excellent customer service skills, including ability to handle difficult customers, and build and maintain customer relationships
- Thorough knowledge (technical and functional) of Callaway fitting tools, as well as Callaway Golf custom club fitting methods, and impact on playability of customization or alteration requests
- Strong understanding of Callaway Golf club fitting protocol
- Thorough knowledge of Microsoft programs.
- Excellent communication skills – both verbally and written and be able to relate to all level of employees and customers.
- Able to successfully engage in social media strategies on a daily basis
- Able to prioritize workload, multi-task and meet assigned deadlines in a fast-paced environment
- Club building knowledge required
- Able to solve problems and think creatively to suggest solutions to issues related to marketing concepts
- Able to learn order entry / tracking systems (SAP knowledge preferred)
- Demonstrated ability to work independently and meet deadlines
- Must be detail oriented and able to manage detailed project plans with accuracy
- Must be able to read and interpret instructions, policies, procedures, program information, etc.
- Understanding of business strategy and departmental objectives required
- Must be a skilled golfer with a 5 handicap or less; knowledge of golf industry and competitive golf highly preferred
- Strong knowledge of golf equipment, both Callaway and competitors
- Must have a valid driver’s license
EDUCATION AND EXPERIENCE
- Bachelor's Degree or equivalent work experience required
- Minimum of 3 years related experience and/or training in marketing, communications, project management or social media, or equivalent combination of education and experience
- Previous experience in either a retail or golf operation including interaction with customers preferred
- Extensive experience in/with a highly competitive Junior golf program required (College golf team or coaching a plus)
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DE&I and EEOC:
Inclusion & Diversity:As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
ARE YOU READY TO MAKE THE TURN? APPLY TODAY!
70,700.00 - 88,400.00 - 106,100.00 USD Annual
