The Specialist Strategic Accounts is responsible for working with the company’s largest and highest volume customers. The person will support the Strategic Account Manager in driving the TaylorMade business to meet all established financial objectives. This position will have a strong focus on working with our corporate customers and ensuring they receive the highest-level customer experience. In addition, this person will work closely with our internal Sales Managers, Warehouse, and Sales Operations personnel in conjunction with our retailer’s Merchant and Logistics teams to execute their business, ensuring all orders are shipped on time and complete, thus maximizing the selling opportunities.
Essential Functions and Key Responsibilities:
- Act as the primary inside contact for the Merchant and Buying teams of the company’s largest customers
- Provides complete and accurate information as it relates to our policies, procedures, sales programs, and products
- Understands customers’ routing guides; coordinates with Warehouse and Sales Operations teams to ship all orders that require extra attention due to ship windows, fill rate, and the use of specific carriers
- Manage orders placed via EDI (Electronic Data Interchange), including but not limited to transmitting, confirming, and fulfilling all orders in Oracles Interfaces menu, correcting errors if necessary, managing Pre-Release, and communicating any issues to IT that arise from trying to process EDI orders
- Creates, develops, and maintains relationships with merchandise buyers; working daily to execute current and future business
- Services the assigned accounts in all aspects in a timely manner; such as placing orders, creating repairs, warranty replacements, and returns, as well as answering all product-related questions via phone or email
- Works with outside sale representatives (specific to the key accounts) on all fronts to ensure the maximum level of service is given to the customers
- Attends weekly meetings/conference call with the Strategic Account Management and Sales Operations to discuss and plan the weekly execution of business
- Performs other related duties and assignments as required
Knowledge and Skills Requirements:
- Proven ability to work in a team-oriented, collaborative environment
- Ability to work effectively across teams and manage priorities to accomplish multiple tasks
- High proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint), with an emphasis on Excel capabilities (sort, filter, VLOOKUP, pivot tables)
- Strong English written and verbal communication skills and ability to interact with all levels.
- Extremely detail oriented
- Ability to manage/manipulate significant amounts of data in multiple applications for the purpose of organizing, prioritizing, and identifying to the most pertinent/relevant data necessary for quick and informed decision making
- Excellent interpersonal skills; ability to deal tactfully and diplomatically with customers and staff; pleasant phone voice/manner
- Effective listening skills; ability to recognize and address customer needs
- Self-motivated and self-directed; ability to work unsupervised at times, managing multiple tasks and projects simultaneously
- Familiar with EDI, Compliance Requirements and Routing Guides
- Golf industry knowledge/experience preferred
Education, Work Experience, and Professional Certifications:
- High school diploma required; Bachelors Degree preferred
- 3+ years of professional experience in a customer service related role, preferably in consumer goods and/or technical product experience
- Experience with mass merchant/big box/sporting goods companies strongly preferred
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage
- Ability to work extended hours as necessary
- Able to work efficiently and accurately in an atmosphere of frequent interruption
- Light physical effort equal to frequent lifting or moving of lightweight materials
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected base pay range for this position is $27.00 - $29.00 per hour. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
