We are looking for an outstanding operational supervisor to join our driving range team at Strike Shack Lichfield.

You must be outgoing, customer focussed, a team player, results driven and ready to fulfill a multifunctional role at our Top Tracer, floodlit 24 bay driving range.

The Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.

With a warm and welcoming atmosphere, our clubs are set in beautiful locations with an inspiring mix of sporting, leisure and wellbeing facilities offering a feel-good experience to members and guests. Our clubs are an exceptional venue to work and enjoy.

Our CARE values - Caring, Ambitious, Respectful and Energised - are designed to guide and inspire our team every day. Our team members ensure that our clubs are places that people love to visit. Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do.Maintain high standards of cleanliness & product, personal hygiene and customer service.

Job Purpose

To provide an outstanding service to all users and to directly assist in maintaining and developing the business levels and profitability of all areas of the Strike Shack Range Facility, whilst adhering to Company Policies and Procedures, ensuring total customer satisfaction and exceeding member expectations.

Main Duties

To be responsible with the Strike Shack Manager for the achievement of budgets related to driving range, food and beverage revenues
To maintain high standards of cleanliness & product, personal hygiene and customer service and ensure team have all the training and information to and adhere to all standards an procedures at all times
To train, learn and continue to improve knowledge of all the products and procedures within the multifunctional role and to train and continue to improve knowledge of team.
To work with the Strike Shack Manager to profitably promote, sell and host VIP events
To work with the Strike Shack Manager to actively promote and increase business levels of all sections.
To undertake all duties, as required, relating to the maintenance, preparation and effective running of the driving range in accordance with standard operating procedures
Drive golf buggy and range picker in a safe and correct manner in accordance with policy and procedure and training
Ensure safe and effective use of all range equipment, by yourself and all the team, in accordance with policy and procedure and training and to ensure swift communication with the mechanic or maintenance team to facilitate repairs in a timely manner to ensure downtime is kept to a minimum at all times.
Ensure food and beverage service strictly adheres to all food hygiene policies and company standards of product and service from order placing, through preparation, cooking, service, cleaning and waste disposal And to liaise with Food & Beverage Manager to ensure team are fully trained and adhering to all procedures
Ensure the facility, in its entirity is always maintained to the highest standard from pre-opening checks and preparation, throughout the day and closedown and preparation for the following day
Assist in other areas of the club as required by Strike Shack Manager and Golf Operation Manager
To welcome all Strike Shack users giving advice on all aspects of the the facility to provide the best guest experience and increase future member engagement
To upsell in all areas of the facility – from additional buckets of balls, food & beverage, greens fees on the Spires, VIP.
Attend training sessions and departmental meetings as and when requested
To be fully conversant with all emergency procedures for Fire & Accident and to report any accidents in the prescribed manner. To act in accordance with the Club's Health & Safety policies and procedures at all times. To maintain departmental Health and Safety policy, documentation, training and compliance.
To promote the Club's reputation for exceptional standards of customer care and service. To act as an ambassador for the Club whilst on duty.

A knowledge and passion for golf is necessary for the role.

In addition to a competitive salary, we offer an excellent range of staff benefits, including:

Employee Assistance Programme
Cycle to Work Scheme
Free parking
Free Uniform
Training and Development opportunities
Complimentary use of health club, group exercise classes and golf facilities
Competition play for team members with a golf handicap
Bonus holiday days
50% off when you stay at our hotels
70% off meals on duty
25% off food, drink, retail and spa treatments at other times
Discounted membership for a friend or your family membership
Opportunities to grow and develop within the group
Cycle to Work scheme
Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

Job Type: Full-time

Pay: Up to £26,436.00 per year

Benefits:

Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking

Schedule:

Weekend availability

Work Location: In person

Expected start date: 24/03/2025

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Driving Range Supervisor