FLSA Classification: Non Exempt, Part Time Seasonal

Salary Range: Minimum Wage

Reports to: Golf Course Manager

Date: January 2025

Summary

The Golf Clubhouse Personnel, under the direction of the Golf Course Manager, is primarily responsible for various aspects of the day to day operations of the course. Clubhouse Personnel may be trained and/or assigned to multiple areas of responsibility: Pro Shop, Starter, Cart Attendant, Player Assistant, and Driving Range.

Essential Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

Keep carts clean from debris at all times
Make sure fluid levels are kept up
Make sure appropriate number of carts are staged for play
Checking carts for safe operation
Keep carts cleaned and in proper rotation to and from cart storage area
Keep cart staging area orderly in regards to proper parking of carts
Responsible to document when carts need maintenance
Assist the Golf Course Pro Shop staff as needed
Relate to the public in a polite and professional manner at all times
Provide excellent customer service
Perform other job-related duties as assigned
Pick up and return baskets to Ball Dispenser
Clean and pick up all balls on driving range, 1st fairway & 2nd fairway
Provide excellent customer service
Maintain established starting time intervals in coordination with the golf shop staff to ensure pace of play
Inform and educate golfing customers about pace of play and golf etiquette
Enforce and implement the policies and procedures set forth by the Joliet Park District
Combine individuals into groups as needed
Maintain contact between the Starter, Player Assistant and the Pro Shop Clerk
Maintain daily records and prepare reports to supervisor all incidents, accidents and customer concerns
Perform light golf maintenance duties, such as filling divots, repairing ball marks and trash removal
Assist with tournaments and special events as needed
Service the Pro Shop and assist all patrons with their golf related needs
Responsible for operating a cash register and credit card machine to receive money for fees and merchandise
Answer phones and transfer calls as necessary
Book tee time reservations and check-in golfers as they arrive
Answer questions regarding all facets of golf operations
Maintain a clean, safe and organized work environment
Maintaining the pro shop appearance by straightening, organizing, and stocking merchandising displays
Check in golfers
Check all receipts to ensure payment before play begins
Pair up singles and twosomes as necessary
Fill out starter sheet
Explain rules for the day
Have ability to positively handle customer interactions regarding pace of play and anything else that may arise on the course

Hours

Part Time, Seasonal position. May require days, evenings, weekends, and holidays

Supervisory responsibilities

None

Work environment

While performing the duties of the job, employees will work in an outdoor setting. Employees will occasionally be asked to work inside to perform various tasks. A professional and courteous work environment must be maintained at all times.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job an employee must possess the ability to drive a gas and/or battery-operated golf cart, following safety guidelines. The employee is regularly required to: talk, hear, and use hands and fingers to touch, handle, grasp, push, pull, and lift up to 50lbs. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. Must be able to withstand a range of outside weather conditions (heat/cold, rain/snow, sunlight etc.)

Education and Experience

N/A

Additional eligibility requirements

Demonstrate excellent communication skills (i.e., professional ability to promptly and enthusiastically attend to customer needs)
Ability to work independently
Ability to manage daily workload without constant supervision
Ability to address complaints and resolve concerns as needed
Ability to learn golf etiquette
Knowledge of the game of golf is a plus

Affirmative Action/EEO statement

The Joliet Park District is an Equal Opportunity Employer

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This job description does not constitute an employment agreement between the employer and employee.

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