Job Introduction

In a Nutshell

A very rare opportunity has arise for a Golf Experience Supervisor at The Manor House Golf Club in Castle Combe. Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests. You will be part of a motivated team of individuals with personality and flair to establish a great relationship with members and corporate clients. A key focus of yours must be on achieving the golf club budgeted targets for membership, green fees, buggy, retail and confectionary sales.

Main Responsibilities

Lots to do, but lots of fun

Organise and communicate a full club diary of events for the membership.
Ensure the range is topped up of pyramids and presentable at all times. Ball collections will be required as and when required.
Monitor the GPS buggy system to track pace of play and act on any occasion where there is a hold up on the course.
Administrate golf competitions set out in the calendar of events with the assistance of GEA’s
Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their golf experience.
Help run Food and Beverage functions, meeting and greeting conference organisers when required.
In the absence of the GEM, lead the team on the day to day running of the department, inspire the GEA’s and casual team members
Upsell focus on all items in both the halfway house, golf shop and hire equipment. Especially buggies.
Drive membership and understand the different categories available. Ensuring that any enquiries are data captured in the correct manner and passed on to the relevant team member in a timely manner.
Carry out guest show rounds in a professional and friendly manner

The Ideal Candidate

Are you right for us?

Our ideal Golf Experience Supervisor will have:

A good level of golf knowledge
At least 3 years previous experience working within a golf club
A smiley character, full of energy, not afraid to start the conversation
Confident communicator
Able to anticipate guest’s needs where possible to enhance the quality of service and positively promote sales to maximise revenue.
Good knowledge of HART tee sheet and members profile section.
Outstanding guest care focus with an open and service orientated approach

About The Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service)
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme

Exclusive Collection jobs

Golf Experience Supervisor