Location: New York
Reporting To: SVP, Ticketing & Hospitality
Contract Term: Full time, permanent
About LIV Golf
The LIV Golf League is the world’s only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world’s best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game’s societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League. Hall of Fame golfer and renowned businessman, Greg Norman, is the League’s first and founding CEO and Commissioner. Only two years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.
History
LIV Golf launched in 2022 as an eight-event ‘Invitational Series.’ 2023 saw the inaugural LIV Golf League host 14 events around the world, from Adelaide to Chicago, Andalucía to Singapore, as well as launch the game’s first Team franchises, captained by some of golf’s most decorated superstars.
The format, respecting the history and traditions of the game, has been optimized for modern day sports fans; 3-days, 54 holes, no cut, shotgun start, offering a faster pace-of play to drive engaging storylines and offer an immersive fan experience.
The events, each wholly owned and operated by LIV Golf and broadcast around the world to over 300million homes, deliver a family-friendly environment, festival-style atmosphere, evening concert entertainment and world-class competition; a combination that is unique to the world of golf.
In 2024, LIV Golf will further expand the reach of the League, splitting the schedule between some of the most iconic venues across Asia, Europe and the Middle East with decorated venues in the US. The full player pathway, created in partnership with the Asian Tour, also launches, with the game’s first ever player Promotion and Relegation, and Player Transfer Window, as the holistic integration of LIV Golf is fully delivered.
Away from the entertainment on the course, LIV Golf is dedicated to enhancing the wellbeing of the communities it visits through its ground-breaking social impact and sustainability strategy, ‘Potential, Unleashed’, reflecting the league’s commitment to giving back and improving the world through golf.
Role Objective
We are seeking a Ticketing Coordinator to support across all aspects of the Ticketing & Hospitality team. This important position is responsible for providing support to Ticket Operations, Customer Service, Sales, Analytics, CRM and Strategy. As part of this role, this individual will oversee the incoming Ticketing inbox, travel to LIV Golf events and support ticket resolution onsite, interact with fans, and support the overall strategy and processes of the department. The ideal candidate will have a unique combination of organization, be process oriented, creative and work well with customers.
Responsibilities
- Oversee, maintain, and respond to emails in the general ticket inboxes providing fan assistance and high level customer service
- Travel to LIV Golf events as needed and be the front line at Entrances and Ticket Resolution
- Create and execute processes developing efficiencies across entire department.
- Process tickets, refund requests, and updating customer accounts
- Handle departmental presentation creation
- Manage all departmental creative requests, working with the relevant departments as needed
- Support head of department with meeting preparation, agendas, action items and overall department deliverables
- Perform additional duties as assigned
Experience & Required Skills
- Knowledge and experience in ticketing is preferred
- Well versed in presentation tools, such as Beautiful AI or PowerPoint
- Experience in CRM (Salesforce)
- Experience in Excel
The hiring range for this position in New York ranges from $60,000.00-$67,000.00 USD. LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships. LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.
