Under general supervision, oversees the front lobby & retail space; including but not limited to: schedule & maintain appointment calendars, greet, register and direct guests/visitors, and respond to all in person or over the phone inquiries. The role is a key in assurance that the guest/player experience is one that reflects TaylorMade’s values and focus on providing the best service & experience in the sport of golf. Supports team with administrative duties.
Essential Functions and Key Responsibilities:
- Answer and direct phone calls coming into the TaylorMade Performance Lab.
- Present a positive and professional image of TaylorMade to all visitors, guests, suppliers, inquiries and other interactions.
- Transact/collect payment of all services and products using light speed payment scheme.
- Coordinate appointments for up to 5 calendars for TaylorMade Performance Lab Master Fitters
- Correspond with guests pre and post visit with exceptional service
- Assist Customer Service Team with purchase orders and provide support for order tracking/customer inquiries.
- Assist with organization of report generation, CRM and other business reporting.
- Maintain the lobby is in a tidy, presentable and restocked for all our visitors and guests.
- Performs other administrative responsibilities as assigned
- Retail inventory management from our online warehouses. merchandising – the digital receipt/removal of inventory from our online warehouses.
- Assist customers with mobile check-out experience
- Managing the usage of the new coupons and codes created through Aquity system. Work with management to create Gift Certificates and coupons for our customers
- Provide customer order support/inquiries using Salesforce and EBS platforms
- Accurate order entry and release of orders for processing
- Process and coordinate custom orders received.
- Receive and organize products for customer collection
- Correspond with Finance team to balance invoices and payouts monthly
Education, Training, Professional Certification and Work Experience:
- High School diploma, or equivalent, required. Additional education considered a plus.
- Excellent computer skills including Microsoft Office Products, including Excel, Word, and PowerPoint.
- Experience in the golf industry is strongly preferred.
Knowledge and Skills Requirements
- Must be well organized and have ability to multi-task.
- Excellent written and verbal communication skills with all levels of the organization
- Friendly, outgoing personality with customer service attitude.
- Ability to work independently without close supervision.
- Proficient in use of computer systems and aptitude to learn new systems.
- Fluent in English with pleasant telephone and in –person manner and voice.
- Must possess skills of diplomacy and tact while dealing with callers and guests.
- Good knowledge of general office procedures. Working knowledge of company policies and procedures.
- Ability to deal professionally, courteously and efficiently with the public and to remain calm under stress.
Work Environment / Physical Requirements
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Regularly required to sit 95% of the time.
- Prompt arrival and regular attendance at work.
- Ability to work overtime and/or various shifts as required.
The above description is intended to show in general terms, the responsibilities for which the position exists and the type, level and work which must be satisfactorily performed in order to be successful in the position. However, this description is not intended to be an all-inclusive listing of work requirements nor an all-inclusive list of skills and abilities required to do the job. While this is intended to be an accurate reflection of the current position, employees are expected to remain flexible in the type of work they are prepared to undertake and management reserves the right to add, modify, change or rescind the duties, responsibilities and activities at its sole discretion, or to make reasonable accommodations so that qualified employees can perform the essential functions at any time with or without notice in appropriate circumstances.
#LI-TA1
#LI-Onsite
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
