Oversees the club’s entire golf operation to provide the highest standards of excellence for member engagement. Plans and coordinates a golf event season that the membership will respect and enjoy. Ensures proper communication between departments and keeps the membership well informed.
Key Responsibilities as Head Professional:
- Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, and cart fleet.
- Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
- Creates a member service-oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service.
- Works closely with club management on a daily basis to ensure timely communication and to establish good working relationships.
- Prepares work schedules and assigns associates areas of responsibility.
- Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
- Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
- Provide golf instruction through lessons and clinics to members and guests.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of work force, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve member satisfaction.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Minimum Requirements for the Head Professional:
- Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
- Must be PGA member or have completed Level II of the PGM program
- Experience with computerized POS, Golf Genius, and tee time system.