The Business Analyst Order Management is responsible for managing and optimizing the order fulfillment process. This role is critical in establishing and maintaining a comprehensive order-to-cash strategy. This highly detailed and process driven individual works cross functionally with Supply Chain, Sales, Service, and our Distribution Center to deliver orders to customers on-time and in full. Additionally, the individual will manage communications, data integrity and overall improvement of the sales and operations processes while working across departments to identify and define best in class service KPI’s.
Essential Functions and Key Responsibilities:
- Maintains the integrity of the order book, order lifecycle and on-time delivery performance.
- Manages the end-to-end flow of direct-to-consumer and wholesale orders.
- Partners with the Supply Chain team on the timing of incoming supply relative to order commitments.
- Responsible for driving the creation and optimization of a best-in-class Order Management process.
- Identifies, designs and applies process improvement strategies to improve the customer experience.
- Oversees order management platforms and functional areas to ensure end-to-end processes perform.
- Serve as subject matter expert for Oracle order management systems and business processes
- Supports the setup, onboarding, and management of strategic, EDI enabled, customers.
- Partners with cross functional teams to align on project vision and execution strategy.
- Utilize ERP (Oracle) and other systems capabilities to automate order management activities.
- Collaborate cross functionally to ensure adherence and ownership of order management processes.
- Performs other related duties and tasks as required.
Knowledge and Skills Requirements:
- Proven ability to work in a team-oriented, collaborative environment.
- Strong experience with Oracle ERP
- Highly proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
- Ability to articulate and clearly communicate complex problems & solutions
- Strong English written and verbal communication skills and ability to interact with all levels.
Education, Work Experience, and Professional Certifications:
- Bachelor’s degree in business or related field
- 3-5 years of relevant Operations and Analytics experience
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage.
- Ability to work extended hours as necessary.
- Able to work efficiently and accurately in an atmosphere of frequent interruption.
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Occasional travel may be required.
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $75,000 - $82,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
