Old Overton Club is excited to announce the exceptional career opportunity of Guest Services Supervisor. Qualified candidates will thrive in creating a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.
Key Responsibilities for the Outside Guest Services Supervisor:
- Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
- Greets golfers at bag drop and unloads their golf bags from their carts.
- Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
- Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
- Inventories and controls all guest supplies.
- Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
- Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
- Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
- Assists players by changing golf spikes and cleaning golf clubs.
- Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
- May assist with food and beverage activities.
- May direct start of play.
- Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
- Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
- Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Assists manager in communicating any changes or new policies and procedures to the department.
- Incorporates safe work practices in job performance.
- Performs other duties as required.
Minimum Qualifications for the Outside Guest Services Supervisor:
- High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
- Must have a valid Driver’s License.
