The USGA is a mission-based nonprofit organization whose purpose is to unify the game, showcase the best talent in golf, provide impartial governance and advance our impact on critical issues such as sustainability, accessibility and inclusion. We conduct the U.S. Open, the U.S. Women’s Open and 13 other national championships at America’s iconic golf venues. The USGA’s headquarters is located in Liberty Corner, N.J., with a new satellite Golf House Pinehurst campus scheduled to open in Dec. 2023. For more, visit usga.org.
About this role:
The Retail Store Manager will partner with cross-functional teams to lead the USGA’s Gift Shop in Pinehurst, NC. In this role, you will be responsible for running the day-to-day of the new Gift Shop. You will be part of a team responsible for providing best in class customer service to fans.
What you'll do:
Retail Experience:
- Provide a world class retail experience to guests of the Gift Shop
- Welcome and engage with customers as they enter the retail area
- Deliver exceptional service to our shoppers, resulting in repeat visits and long-term brand loyalty
- Assess customers’ needs and suggesting solutions
- Use upselling techniques to increase store sales
- Provide in-depth product knowledge, including features, benefits, and overall value of items being sold
- Maintain a tidy shopping environment and welcoming atmosphere
- Represent our organization with professionalism and enthusiasm
Store Operations
- Follow daily opening and closing procedures
- Point-of-sale management - processing payments, returns, exchanges and ensure all products are priced accordingly
- Train and schedule teammates
- Receive product and confirm receipt based upon purchase order
- Inventory – Monitor inventory levels, Bi-weekly and monthly inventory, pilferage
- Oversee special order placement
- Improve Customer Experience
- Responsible for keeping an organized back stock area
- Work as a team to achieve sales goals
- Support USGA events as needed.
Merchandising:
- Display, stock and clean the store throughout the day, before and after closing
- Create merchandise planograms for upcoming product arrivals
Where you'll be:
This role is based at our Pinehurst, NC headquarters and will require working some weekends, holidays and occasional nights.
Skills and Qualifications
- A minimum of a BS/BA degree or equivalent
- A minimum of 5+ years of professional retail experience
- Advanced customer service skills
- Thorough knowledge and good understanding of the Microsoft Office Suite, NetSuite and Square Point-of-Sale
What you bring:
- Problem solving and conflict resolution skills
- Comprehensive understanding/willingness to learn store products
- Ability to provide exceptional customer service
- At certain times of the year (especially April-June), you will be required to work overtime
- Ability to be involved with and manage heavy lifting of approximately 20 to 40 lbs.
- Critical thinking and analysis, problem solving, and collaboration with all levels of association management
- Team player who is also comfortable working independently
- Ability to function well as part of a collaborative merchandise team effort
- Ability to motivate, manage and work with teammates
- Knowledge of golf industry product and vendors
- Supervisory ability
- Organizational skills
- Detail oriented
- Flexibility
What the USGA brings:
- Comprehensive medical, dental, and vision benefits, including a zero cost medical plan offered for all full-time employees
- Retirement plans, with up to 10% annual USGA contribution
- Suite of programs to promote physical, emotional, and financial well-being
- Generous bank of paid time off
- Off-site team building events
- Professional development opportunities
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.