Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
Promptly and courteously answers incoming calls, promptly addresses intercom feedback, and efficiently fulfills membership transaction requests from both initiators and recipients of communication. Ensures accurate processing of all membership related transactions and projects while offering support to PGA Team members in the field.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Provide accurate and courteous responses and information to callers.
Processes and inputs membership data to include the following:
Technology support for Member-facing PGA systems
Make outbound calls as directed by management to engage Members in PGA programs.
Playing Ability Test administration, registration, and results
Associate and Affiliate registration and re-registrations
Member and Associate change forms
PGA PGM Program registrations and scores
Workshop registrations and reconciliations
Customer Masterfile Maintenance
Facility file maintenance
Fulfillment requests for PBD orders
Member and Apprentice terminations and resignations, reinstates and re-elects.
Professional Development Requirement (PDR) input, tracking and reporting.
Professional Golf Management data input
Job notification calls
Membership election procedures
Specialized and Certified Professional Program
Golf Retirement Plus and PGA Deferred Compensation Program support
Answers calls and responds to questions/concerns on various Call Center Functions, Ticketing, PGA REACH, Pepsi, Drive, Chip and Putt in a courteous and professional manner.
Reply to Member Feedback inquiries.
Attends PGA Shows and Annual Meeting as needed.
SHARED VALUES STATEMENT:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
No supervisory responsibility.
No budgetary responsibility.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.
Two years related experience and/or training in administrative function and/or office management. Prior data entry and customer service experience required.
SKILLS, KNOWLEDGE, AND ABILITIES:
Must have knowledge of phone etiquette and customer service. Ability to create relationships with internal and external customers. Ability to plan, be organized utilizing attention to detail. Knowledge of Google Workspace (and other technology).
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.