The Program Analyst will support the strategic planning and execution of TaylorMade’s experiential fitting application, MFE (MyFittingExperience). The role will help with building the future vision and roadmap as well as ongoing daily monitoring of product and content and features across our global MFE footprint. Our team oversees strategic, cross-functional initiatives that continuously optimize the use and conversion of the MFE by our representatives, retail and green grass partners. This role is the “glue” that drives our programs from initiation to market launch to evergreen support and protection of the consumer/customer experience. They are the go-to people that ensure we’re focused on the highest-value work, that gets our programs up and running quickly, and that make sure we stay moving in the right direction – and with transparency – to achieve our strategic objectives on MFE
The role will be high-visibility and will offer exciting challenges in problem solving, collaboration and communication, testing, cross-team orchestration, and day-to-day team management and leadership. You will work closely with the IT, Product, Customer Service, Creative, Marketing, and Sales teams while also collaborating with colleagues on the Digital team.
Essential Functions and Key Responsibilities:
- Ensures daily quality of product experience and content across MFE
- Identifies, problem solves site issues and remediates or routes to proper resource to resolve
- Drive product roadmap for MFE based on representatives, customers and brand needs
- Orchestrate, coordinate and drive work across all MFE teams and stakeholders for all phases of a program, including initiative ideation, development & testing, content integration, deployment, and go to market.
- Ensure work is sufficiently defined, prioritized based on value, and well understood by execution teams – potentially including partners and sub-contractors.
- Create and manage MFE projects in Jira
- Drive all communication throughout the organization on program health, including creating insights and reporting on key milestones and metrics.
- Proactively flag (and/or solve!) roadblocks, dependencies, and tradeoffs across MFE teams and stakeholders, from software engineering to product management and sales teams.
- Ensure roadblocks and tradeoff decisions are diagnosed, framed and communicated correctly, and resolved quickly and efficiently with the right stakeholders.
- Identify and communicate the needs of MFE with all relevant teams (content, software, etc.) to ensure the program is set up for success.
- Represent MFE in strategic planning activities, as needed, including finance and budgeting.
- Meet and build relationship with retail and green grass customers to stay close to their changing environment and needs from the platform
- Track adoption, use and revenues month to month through the platform.
- Performs other related responsibilities as required
Knowledge and Skills Requirements:
- Knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence) preferred.
- 1-3 years of iOS App program management experience
- Tenacity and flexibility; does whatever it takes to solve a problem, but can also pivot and change direction based on the input and feedback of others;
- Exceptional relationship building skills; able to gain trust of diverse stakeholders from the CMO to the entry-level software engineer.
- Ability to understand and influence others through ambiguous situations.
- Ability to thrive in a fast-paced, results-driven environment.
- Ability to manage a significant level of detail without losing sight of the big picture.
- Exceptional written communication skills, able to synthesize the most critical insights from large amounts of information and develop logical storylines in PowerPoint;
- Experience running high-functioning meetings, including facilitating productive conversations, driving to decisions efficiently, and effectively balancing advocacy and inquiry.
- Proficient in requirements gathering, project scoping, and use case creation
- Ability to write clear, concise, detailed requirements
- Ensure completed stories meet the acceptance criteria
- Routinely test the live properties to discover and resolve issues
- Strong advocate for the customer while ensuring business goals are met
Education, Work Experience, and Professional Certifications:
- High school diploma required, Bachelor’s degree in related field preferred
- 3-5 years of work experience in program or project management, management consulting, and/or tech strategy or operations
- Proven ability to deliver large projects and programs successfully without having direct authority over all teams and team members
Work Environment / Physical Requirements:
- Normal office conditions, heavy computer use
- Occasional travel required
- Ability to work extended hours as necessary
- Light physical effort equal to frequent lifting or moving of lightweight materials
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annualbase pay range for this position is $75,000 - $90,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
