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Member Service Representative



Last Updated: 1/19/22

Job Description

The Club & Spa at Fiddler's Creek, Golf Club in Naples, FL is excited to announce the exceptional career opportunity of Member Service Representative. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
Key Responsibilities of the Membership Coordinator:
• Composes and/or types routine correspondence including but not limited to: memorandums, letters, Club announcements, member newsletters and reports.
• Maintains electronic member and prospective member databases and hard files. Creates and maintains accurate and efficient filing systems.
• Answers member and prospective member questions with accuracy and efficiency.
• Initiates telephone correspondence with prospective members to introduce the Club and Club amenities.
• Prepares and distributes various Club mailings including but not limited to: Club announcements, newsletters, sales information. Creates mail merges from electronic files.
• Maintains adequate inventory of membership sales kits and various Club and Membership notices and information.
• Operates key office machines including but not limited to: computer, calculator, fax machine and copier.
• Orders and maintains office supplies and collateral for membership kits.
• Performs various administrative and sales duties during Club events.
• Maintains complete understanding of membership categories, sales processes and new member enrollment processes.
• Assists in the preparation of monthly membership reports for facility manager and owners.
• Performs other duties as required.
Minimum Qualifications for the Membership Coordinator:
• Associate’s degree (AA) or equivalent from two-year college; and six months to one year related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
• Regular and reliable attendance.

Company Details

Scottsdale, Arizona, United States
Strategic solutions for today’s golf businesses. Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We provide services to 595+ locations and 645+ golf courses, while also managing various amenities, such as tennis, aquatics, fitness, food & beverage, lodging and more. We have grown our company by listenin...