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Principal Systems Engineer

Callaway Golf

Callaway Golf

Last Updated: 7/28/21

Job Description

Callaway Golf Company is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

JOB OVERVIEW

This senior technical position provides data and computational capacity that facilitates major business services for Callaway worldwide, including those which are external-facing and direct to the consumer. This position implements new server technologies that minimize operations while managing a global enterprise environment that is highly available, agile and anti-fragile. A healthy environment must be maintained with appropriate access, security, availability, performance, capacity, and backups for productivity, efficiency and business continuity. Failure to do so can result in a total loss of business capability and a loss of brand reputation.

ROLES AND RESPONSIBILITIES

  • Proactively provision servers and operating systems to ensure capacity and performance
  • Monitor, analyze and report key metrics for environment health, performance and capacity
  • Install and configure server hardware and software
  • Lead the patching and upgrading of systems regularly to minimize business risk
  • Manage administrative rights to the server infrastructure
  • Implement and manage solutions for orchestration, performance and capacity
  • Build and manage public cloud environments
  • Ensure ongoing replication from remote sites for business continuity
  • Integrate solutions and automate as much as possible
  • Lead others in the development of new solutions and management of current operational environment
  • Set service direction and communicate changes to stakeholders, including those in global locations
  • Design and implement solutions that satisfy global requirements or collaborate with remote sites to advise and maintain alignment with global direction
  • Maintain a coherent architecture with interdependent technologies
  • Define, maintain, and continuously optimize the service scope, service catalog, and roadmap
  • Document processes for managing solutions within the service scope
  • Define roles and responsibilities for members of the ecosystem, including users, supporting service owners, and different levels of service management staff
  • Influence and/or set standards for services outside of scope
  • Identify and communicate security vulnerabilities and other business risks, including those that may be beyond immediate scope
  • Cooperate with peers to resolve multi-system problems that cannot be resolved immediately
  • Create project plans, lead projects, and complete project tasks on-time
  • Ensure accurate inventory and consistent configurations
  • Manage server partners and vendors

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

  • Server hardware + Windows (hyperconverged, Nutanix, Cisco UCS, Lenovo, and similar server systems)
  • Public and private/on-premises cloud stack (OpenStack, Nutanix, Docker, Hyperflex, VxRail, Azure, AWS)
  • DevOps scripting (open-source, Jenkins, Ansible, Chef, Puppet, Vagrant, GitHub, Sensu, Snort, Logstash)
  • VMware (vSphere *CLI*, vCenter, SRM, vCloud Director, vRealize)
  • Public cloud (Azure, AWS, others) including Office 365 services and online services
  • SaaS (Software as a Service integration, ADFS/SAML, EDI, file transfer)
  • Enterprise Identity Management (AD/LDAP, global/distributed sites, GPOs, OU design)
  • Linux Server OS (security hardening, clustering, perf. tuning, adv. troubleshooting)
  • Development/Scripting (large-scale, from scratch, shell, Perl, Rails, Python, Java, PowerShell)
  • SAN/NAS (VMware vSAN, retention policies, data tiering, cold storage, remote site replication)
  • Infrastructure services, such as DNS, SMTP, DHCP, NIS, LDAP, Active Directory, FTP and databases
  • Networking (routing, perf. troubleshooting, security, load balancers)
  • Security (certificates, Cas, anti-malware, anti-ransomware, DDoS)
  • Connected infrastructure, including networking, storage, security, and external clouds
  • Expertise in designated technical subjects
  • Research to find and understand technologies and methods
  • Programming or development to integrate multiple technologies and automate them
  • Troubleshooting to diagnose root cause in complex systems
  • Planning, documentation, and change management
  • Collaboration and alignment with global standards
  • Continuous learning to enable future solutions
  • Demonstrate professional customer service and interpersonal skills
  • Strive for highest quality, but achieve an optimal balance between timing, cost, and features
  • Collaborate effectively with peers, contributing and listening/following appropriately
  • Proactively identify issues and opportunities that meet the needs of the business
  • Continuously improve the environment, including the surrounding ecosystem

EDUCATION AND EXPERIENCE

  • This position is, at its core, a technical position. A special expertise is required in server hardware, virtualization, operating systems, and the supporting infrastructure. Just as important, especially at higher levels, is the service ownership responsibility. As a service owner, this position leads others and needs to build and maintain standards and policies, often leveraging peers or external resources to support the environment at global scale.
  • Bachelor’s degree in computer science or related area, or equivalent additional work experience required.
  • Minimum 7 years’ system engineer experience in a team environment
  • Minimum 5 years of Windows & Linux server operating systems and server hardware experience
  • Minimum 5 years of virtualization experience
  • Knowledge of DevOps culture, methodologies and technologies is a plus
  • Success working in a fast-paced, team-oriented, collaborative environment
  • Certification in Virtualization, Linux, server hardware, project management or relevant areas are a plus
  • Knowledge of specific technical products and services in use at Callaway
  • Knowledge of applicable data privacy laws and practices is a plus

Callaway Golf is an equal opportunity Employer.



Company Details

Carlsbad, California, United States
Our Brand Callaway was founded on the bold principle of creating demonstrably superior and pleasingly different golf products. That approach, coupled with a commitment to doing work we are proud of, has catapulted the company to a global leader in golf equipment and services. Creating innovative, high-performance golf equipment is a perpetual challenge. It demands a relentless commitment to be th...