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Last Updated: 11/18/21

Job Description

The Nicewonder Inn, located in Bristol, Virginia, is excited to announce that we seek an Executive Housekeeper for our luxury Inn & Yurts. We offer a thriving hospitality environment that provides superior service to our members, guests, and associates. If you are seeking your forever career with a culture that promotes employee engagement, advancement, and on-the-job perks, then we want to speak with you. Come join our enthusiastic and friendly team at The Virginian and Nicewonder Inn
Summary The Inn & the Luxury Yurts’ Executive Housekeeper reports directly to the Inn’s General Manager. The Executive Housekeeper is responsible for the Inn and the Luxury Yurts' overall cleanliness, including guest rooms and public areas. SUMMARY: To supervise and coordinate all Housekeeping Department activities of the Luxury Inn and Yurts in order to ensure the highest standards of cleanliness and guest satisfaction within allotted budget.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Supervises and motivates all Housekeeping Department Associates. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. • Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, • and directing work; appraising performance; rewarding and disciplining employees; addressing • complaints and resolving problems. • Motivates employees by creating a pleasant work environment. Establishes pride and emphas job importance for Company and employees. • Establishes standards and procedures for work of housekeeping staff and enforces Company policies and procedures. • Assigns duties and shifts to housekeeping department employees. • Ensures all housekeeping staff receive adequate training on established cleaning procedures. • Observes and coaches housekeeping associates performance to ensure adequate services and adherence to Company policies and procedures and established housekeeping procedures. Implements timely and effective corrective actions when necessary. • Trains and oversees employee compliance with OSHA & COVID-19 standards regarding proper usage and dilution of chemical products, equipment safety and usage, as well as blood-borne pathogen precautions and procedures. Refers to Hospitality Risk Management Procedure Manual for all OSHA & COVID-19 standards. • Communicates verbally and in writing with all levels of employees. • Attends periodic meetings with General Manager and/or the Hotel Manager and/or department heads, conducts meetings at designated intervals with housekeeping associates. • Plans work schedules to ensure adequate service and control of labor costs. • Completes required paperwork on a timely basis, including personnel forms, AM/PM reports and other written reports as necessary. • Inspects and evaluates physical condition of guest rooms and public areas of establishment and works closely with other departments (i.e., front office manager and engineer on maintenance and repairs) to ensure high level of customer satisfaction. • Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. • Regularly inventories supplies and equipment and purchase supplies as needed within budget. • Issues and controls uniform inventory. • Inspects rejected linen, determine items to be discarded and keeps inventory records. • Manages special projects such as scheduling rooms for deep cleaning and assists with special requests from General Manager or the Hotel Manager and other associates. • Cleans rooms, public spaces and does laundry as needed. • Understands government regulations affecting the Inn’s operations, ensuring the Inn and Yurts are operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. • Understands Inn’s MANAGER ON DUTY PROGRAM, following MOD Manual guidelines and Risk Management Manual procedures when responding to incidents. • Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Inn Security, or Inn Manager and/or General Manager, as applicable. • As required of all Inn associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. • Other duties and responsibilities as assigned.
EDUCATION and/or EXPERIENCE: • High School diploma or general education degree (GED) required. • Requires two-four plus years of occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions. • Experience working in a 4 or 5 Star Hotel Rating (preferred) • Two or four year college degree (preferred)
COMPUTER SKILLS: Should have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs such as Microsoft Word and other software and platforms for purposes of communication, ordering supplies, and overall management of housekeeping function.

Company Details

Scottsdale, Arizona, United States
Strategic solutions for today’s golf businesses. Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We provide services to 595+ locations and 645+ golf courses, while also managing various amenities, such as tennis, aquatics, fitness, food & beverage, lodging and more. We have grown our company by listenin...