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Last Updated: 1/19/22

Job Description

Sereno Canyon in Scottsdale, AZ is excited to announce the exceptional career opportunity of Director of Operations. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
General Purpose: Assists General Manager in overseeing all aspects of club operations, including activities and relationships between guests and associates. Ensures revenue production and solid financial performance of property. Assist key managers in self development, by managing to Troon Standards and by achieving financial success of various club entities.
Essential Duties: • Oversees the care and maintenance of all club physical assets. May coordinate maintenance efforts of Clubhouse Managers. • Audits all inventories to assess control reliability. Identifies opportunities to control product costs and other expenses. • Prepares and monitors quarterly revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business volume reports and updating forecasts. • Monitors all financial reports/statements on a monthly basis and recommends effective corrective action in cases of any negative budget variance. • Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements. • Manages marketing efforts to continually promote target markets. • Collaborates and assists key managers with developing and achieving business and operating plans. • Participates in the creation of events and menus to entice variety of appetites, for both restaurants and banquets. • Reviews catering policy and pricing and may oversee events, restaurant operation on an ad hoc basis and assists in timely recovery from special events. • Assists General Manager in monitoring success of all departments and department associates, including semi-annual performance reviews, as needed. • Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. • Develops preventive maintenance programs for clubhouse and may coach respective Clubhouse Managers in implementation and administration. • Organizes compilation of all necessary data required to prepare annual budgets for club, as well as the comprehensive annual clubs business plan. Serves as budget manager and as the point-person for timely and accurate completion of annual budgets for club operations. • Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs. Ensures that human resources procedures and policies are followed and that deviations are effectively managed. • Attends weekly F&B meetings when appropriate, as well as weekly department head and other key manager meetings. Chairs meetings as needed. • Attends periodic and various member committee meetings. • Updates and oversees implementation of policies and procedures for multiple departments, including compliance with all company standards. • Monitors overall club(s) safe-work practices and coordinates ongoing safety education programs.
Education/Experience: • Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
Job Knowledge, Skill, and Ability Preferences: • Ability to read and speak English may be required in order to perform the duties of the job Knowledge of all Microsoft Office applications.



Company Details

Scottsdale, Arizona, United States
Strategic solutions for today’s golf businesses. Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We provide services to 595+ locations and 645+ golf courses, while also managing various amenities, such as tennis, aquatics, fitness, food & beverage, lodging and more. We have grown our company by listenin...