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Guest Service Attendant (Seasonal, PT, FT)

Troon

Troon

Last Updated: 11/20/21

Job Description

Blackstone Country Club in Peoria, Arizona is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This vital role will serve as a direct report to the Head Professional. We are looking for a go-to person who is highly motivated, thrives under pressure and can be responsible for the success and growth of Blackstone CC in the future. This position has growth potential for other management positions at Blackstone CC as well as Troon Golf. The Outside Service Attendant will be working in the following areas: Valet, Cart Barn/Bag Room, Range Attendant, Starter and/or Course Ranger.
Key Responsibilities of the Guest Services Attendant:
• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
• Assists players by changing their golf spikes, if needed.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• Directs start of play when necessary.
• Maintains accurate records of golfers renting clubs.
• Services the customer who is renting golf clubs and cleans rental clubs upon return.
• Assists with food and beverage activities.
• Cleans golfers' clubs upon completion of play. Provides exceptional service while exceeding all member & guest expectations.
Welcome members and guests upon arrival and assist with valet and/or retrieving golf bags/related items.
Prepare golf cart fleet to a high standard of cleanliness following the standards of Troon Golf & Blackstone Country Club.
Performs practice facility duties such as: setting up, breaking down, maintaining general presentation, cleaning clubs & attending to all member/guest needs.
• Maintain a clean & organized work area at all times. • Incorporates safe work practices in job performance.
• Performs other duties as required.
Minimum Qualifications of the Guest Services Attendant:
• One month related experience or training. Should be career focused within the golf industry.
Future PGA Class A and Associates preferred.
Minimum 1 year experience at a private golf club of similar size with similar service expectations.
Hospitality or service industry experience required.
Other Qualifications:
• Regular and reliable attendance.

Benefits

Meals while on duty
Staff uniform provided
Playing and practice privileges when appropriate at Blackstone CC.
Playing opportunities at other Troon Golf clubs and courses.
Networking potential with other Troon associates and members of Blackstone CC.
Opportunity for year-round employment.



Company Details

Scottsdale, Arizona, United States
Strategic solutions for today’s golf businesses. Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We provide services to 595+ locations and 645+ golf courses, while also managing various amenities, such as tennis, aquatics, fitness, food & beverage, lodging and more. We have grown our company by listenin...