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(Archived) Guest Service Attendant

Last Updated: 11/24/22

Job Description

Wickenburg Ranch Golf &amp Social Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This vital role will serve as a direct report to the Head Professional.

Key Responsibilities of the Guest Services Attendant:

  • &nbspAssists with the overall upkeep of the clubhouse, cart storage area and parking lot.
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  • Assists in the setup and execution of golf tournaments and outings.
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  • Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
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  • Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
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  • Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
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  • Prepares golf carts for play following the standards of Troon Golf.
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  • Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
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  • Assists players by changing their golf spikes, if needed.
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  • Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
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  • Directs start of play when necessary.
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  • Maintains accurate records of golfers renting clubs.
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  • Services the customer who is renting golf clubs and cleans rental clubs upon return.
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  • Assists with food and beverage activities.
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  • Cleans golfers' clubs upon completion of play.
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  • Provides exceptional service while exceeding all member &amp guest expectations.
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  • Welcome members and guests upon arrival and assist with valet and/or retrieving golf bags/related items.
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  • Prepare golf cart fleet to a high standard of cleanliness following the standards of Troon Golf &amp Blackstone Country Club.
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  • Performs practice facility duties such as: setting up, breaking down, maintaining general presentation, cleaning clubs &amp attending to all member/guest needs.
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  • Maintain a clean &amp organized work area at all times.
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  • Incorporates safe work practices in job performance.
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  • Performs other duties as required.&nbsp

Minimum Qualifications of the Guest Services Attendant:

  • One month related experience or training.
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  • Ideal candidate should be career focused within the golf industry.
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  • Future PGA Class A and Associates preferred.
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  • Minimum 1 year experience at a private golf club of similar size with similar service expectations.
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  • Hospitality or service industry experience required.&nbsp

Other Qualifications:
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  • Regular and reliable attendance

Company Details

Scottsdale, Arizona, United States
Strategic solutions for today’s golf businesses. Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We provide services to 595+ locations and 645+ golf courses, while also managing various amenities, such as tennis, aquatics, fitness, food & beverage, lodging and more. We have grown our company by listenin...