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(Archived) Assistant Clubhouse Operations Manager

Last Updated: 7/31/22

Job Description

The Assistant Manager role is designed to support the OM in the smooth running of the food & beverage operation at the club. When required this will include leadership of the front-of-house catering team, for a sizeable scale, busy and seasonal venue, and development of the business in line with overall company objectives.

PRINCIPLE ACCOUNTABILITIES

People Management

• Supporting the OM to lead a flexible team, with a ‘hands-on’ approach, including part-time, casual and seasonal staff, and managing staffing levels to meet labour percentage targets.
• In the absence of the OM (holiday or rota cover) to lead the F&B team in normal day-to-day duties
• Supporting the OM with recruitment, induction and training ensuring that all data gathered from the process is compliant with legislative requirements.
• Supporting the OM to ensure that staff are compliant with the procedures in the employee handbook.

Business Building

• Working in conjunction with the OM to develop rolling business development plans for the golf club in line with sales targets.
• Developing new ideas for trial at the golf club such as trialing new food offers.
• Being able to implement tailored offers that address seasonal variations in the trade.
• Working with management team to ensure that marketing plans are put into place to support events, which may include management of social media and review sites.
• Developing and managing professional working relationships with a wide range of internal and external stakeholders, ranging from customers, local businesses and suppliers.

Customer Experience

• When in charge of a trading session, managing staff to ensure the appropriate levels of customer satisfaction and making sure that staff are trained to deliver fantastic customer service.
• When required, managing the cleaning team to ensure that all customer areas are maintained to a satisfactory standard. This includes golf areas within the clubhouse and surrounds.
• When in charge of a trading session, acting as an escalation point for any customer complaints or issues and working to ensure their swift and satisfactory resolution.

Operating Standards and Compliance

• Support the OM to achieve Key Performance Indicator targets, to include sales turnover, profit, stock control and desired percentage margins on food and drink.
• Support the OM to ensure that all Health and Safety, Licensing and industry legislative requirements are met – ranging from Health and Safety and Food Safety in the food operation, through to cellar keeping and Health and Safety for customers in the venue.
• Completing relevant training in areas such as Health and Safety, Cellar Management, Food Safety, and other business critical areas.
• As required by the OM, reconciliation of transactions in the till system, and ongoing monitoring of the system to check for any anomalies.
• Implementing procedures to ensure the full adherence to the company Cash Handling and Security procedures on-site.

Educational Requirements, Skills and Experience Required

• The post-holder must be or become a Personal License Holder
• Educated to at least A-Level standard or equivalent
• A familiarity with IT software packages, including MS Office, (including Word, Excel and Powerpoint)
• Ideally, previous commercial experience of working in a similar role, within a manged operation, with a demonstrable track record of success in achieving targets.
• Ability to provide leadership, with the ability to adopt a hands-on approach and lead by example
• Knowledge of all relevant Health and Safety and legislative requirements

Company Details

Lytham St Annes, Lancashire, United Kingdom
Officially recognised as one of the finest Championship courses in the north of England, Fairhaven Golf Club offers golfers of all handicaps a beautiful place to play golf. Home to professional golf since 1934, Fairhaven has all the characteristics of a traditional links course and is immaculately kept from tee to green, allowing year-round golf.