Head Greenkeeper

Overall responsibility for grounds, landscaping and maintenance for the property golf courses and academy. As a department head, directs and works with managers and associates to successfully execute all Grounds landscaping operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Ensures long term asset protection and effectively manages capital expenditures to assure, when possible, a return on investment to MVCI.

CRITICAL TASKS

Managing Day-to-Day Operations

• Ensures all tees, greens, fairways and rough are maintained and meet required standard.
• Manages the overall look of the golf course including lawn care and maintenance, irrigation, horticultural/pruning, weed control, pest and disease control.
• Identifies and designs improvements to the golf course.
• Evaluates and implements new technologies, equipment and supplies.
• Communicates regularly with golf staff/tournament coordinator to ensure that all tournament needs and special set-ups are satisfied.
• Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.
• Ensures all lawns and plantings are properly watered, fertilized and cared for to promote healthy growth and prevent problems.
• Assists in controlling and monitoring the costs related to the maintenance and development of the courses, to maintain security of all stock, materials and equipment.
• Ensures contractors quality of work and compliance with safety policies and procedures.
• Ensures regulatory compliance to facility regulations and safety standards.
• Keeps equipment maintained and operating at optimum effectiveness, efficiency and safety.
• Maintains accurate logs and records as required.
• Manages parts, supplies and equipment inventories within budget.
• Mixes and prepares recommended spray and dust solutions.
• Supervises and manages employees.
• Understands employee positions well enough to perform duties in employees' absence.

Leading Grounds Team

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Gets members of a group to work together to accomplish tasks.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Understands and complies with loss prevention policies and procedures.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Creates a positive atmosphere for guest relations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Ensures that quality standards and customers’ expectations are met daily.
• Provides services that are above and beyond for customer satisfaction and retention.
• Participates in customer events such as tournaments ceremonies, cocktails, site inspections, fam trips, etc.

Managing and Conducting Human Resource Activities

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Assists as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross trained to support successful daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Helps ensure necessary permits and licenses are obtained and kept current.
• Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
• Participates in employee progressive discipline procedures.
• Participates in employee recognition program, publicly recognizing good quality, performance and service.
• Participates as needed in the investigation of employee accidents.
• Acts on employee engagement survey results to ensure a positive working environment

Financial Management

• Reviews and manages controllable expenses such as, electric and water consumption, tools and equipment, chemical supplies, uniforms, vendors, service agreements, etc.
• Adjusts staffing and services to meet customer demand and budget expectations.
• Develops capital expenditure proposals and budget on an annual basis. Manages capital expenditures.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages the department’s controllable expenses to achieve or exceed budgeted goals.
• Participates in the development of department’s capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for areas of responsibility.
• Prepares weekly and period end P&L critiques.
• Understands the impact of Grounds and Landscaping operations on the overall hotel financial goals; educates staff on details as appropriate.

Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Keeps up-to-date technically and applying new knowledge to your job.
• Promotes golf course maintenance as a career through involvement with the local school system (e.g., horticulture classes, science classes, etc.).
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Performs other related tasks as assigned/ required to meet business needs.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
• Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Focuses and guides others in accomplishing work objectives.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Landscaping Equipment Operations and Maintenance - Knowledge of procedures and techniques to operate, maintain, repair, clean and store hand tools, power tools, welding equipment, vehicles and mower.
o Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work- related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Education and Experience

• 2-year degree from an accredited university in Agriculture, Horticulture, or related major; 3 years’ experience in the landscaping/grounds or related professional area. • 4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; 1 year work experience required.