Director of Restaurants - The Woodlands Golf Trails
The Woodlands Country Club provides Members with luxurious amenities and championship golf, all within close proximity to everyday conveniences in The Woodlands area. We offer elite access to three of Texas’ finest, fully private championship golf courses. Each course is distinctive in its own right, with renowned designers such as Gary Player and Arnold Palmer, and each provides spectacular scenery and unmatched variety.
The Director of Restaurants primary purpose is to oversee the daily food and beverage operations in support of the Director of Food Beverage. Ensure all food and beverage operations and Member services are coordinated to exceed Member expectations, while driving initiatives to achieve the Club's revenue and profit objectives. This position will work closely with the Director of Food Beverage and Executive Chef to ensure the standards of service and safety guidelines are met.
Day to Day responsibilities:
Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
Complete scheduled inventories and ensure proper administration processes are followed
Responsible for Front of house scheduling and ensure that they meet budgeted labor targets
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
Work with the Member committees to develop and implement Member activities and events.
Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
Collaborate with the Food and Beverage team to create and implement new ideas
Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
Executes all menus, promotions, and programs as outlined by the Director of Food Beverage in accordance with Club standards.
Ensures that daily walkthroughs are being conducted in all Front of House areas
All the other stuff we do:
Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Attend all Department Head, Food and Beverage, Private Events and General Staff meetings.
Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.
- 5+ years in Club management or related field in Food Beverage Industry.
- Bachelor's Degree preferred.
- Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
- Deals with highly confidential material (i.e. Member/Employee Data).
- Service STAR Training, Alcohol Management.
- Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
- Professional indoor office/Club environment