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Network Systems Administrator

Callaway Golf

Callaway Golf

Last Updated: 11/21/21

Job Description

Callaway Golf Company is a leader in total performance, premium golf equipment while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.


  • Maintains, optimizes and supports the Nutanix hyperconverged infrastructure.
  • Performs system operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize computer network servers, systems, peripherals and components.
  • Administers Microsoft Windows Active Directory/Domain, SAP and Microsoft Exchange users.
  • Manages and maintains network server backups, systems and related equipment.
  • Administers virtual Hyperconverged infrastructure, virtual servers, PBX/telephony systems and SQL databases.
  • Works closely with the engineering department to support, repair, deploy and maintain all technical networked factory systems, computers, kiosks and scanners.
  • Responsible for technical project implementations including vendor co-ordination, installation and documentation.
  • Support and maintain all implementations of Intune, Microsoft Endpoint Protection, strategic desktop applications, upgrades to support global desktop compliance and all other client applications.
  • Support and maintain strategic desktop solutions that promote cost savings to the company for desktop and helpdesk support.
  • Configures, troubleshoots and repairs LaserJet, inkjet and thermal transfer printers.
  • Promptly responds to, resolves and mitigates any risk for virus, adware, malware and spyware infections.
  • Incorporates Callaway Golf worldwide standards into the Chicopee computer operations infrastructure
  • Interacts with value added resellers in obtaining hardware and software solutions to meet business needs.
  • Maintains accurate problem/change logs, and documentation on the HCI server/network/security infrastructure.
  • Works in concert with the IT Desktop Admin to provide exceptional support to the IT user community.
  • Promptly responds to, resolves and mitigates any risk for virus, adware, malware and spyware infections.
  • Identifies and troubleshoots problems individually or as a part of a team, and provides basic problem analysis and solution implementation that follows established technical guidelines.
  • Works in a safe manner following all PPE and standardized process guidelines.
  • Responsible for support of all systems, networks, communications and associated technical equipment.
  • Manages and maintains anti-virus defense systems for all network servers and clients.
  • Monitors, maintains and enforces network and information security and works closely with IT security team.
  • Serves as a primary contact with networking service providers and customers and plays a key role in negotiating and developing plans for future services.
  • Keeps abreast of new hardware and software products for system enhancements.
  • Interacts with outside vendors in obtaining hardware and software solutions and their pricing.
  • Maintains problem logs, change logs and documentation on the entire network infrastructure.
  • Proactively communicates with business partners to establish, grow and enhance collaborative relationships.
  • Consistently demonstrates professional and superior customer service and interpersonal skills.
  • Leads technical projects for assigned areas of support which include computer, technical and manufacturing upgrades, implementations, and setups.
  • Actively leads/participates in project teams and meetings to discuss and implement quality system improvement and technology updates.
  • Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service levels.
  • Maintains and enhances knowledge of our business and industry and keep abreast of current developments and trends in relative areas of technology.
  • Performs all other duties as assigned by IT management.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

  • Able to install, setup, configure, test, troubleshoot, and optimize moderate to complex computer and technical systems, components and associated peripherals.
  • Able to recognize and analyze system issues on a working level and promptly identify resolutions.
  • Working knowledge of all Microsoft Windows server and client operating systems.
  • Working knowledge of Cisco networking including wireless systems.
  • Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
  • In depth knowledge of smart phones, tablets, scanners and other smart portable devices.
  • Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environments.
  • Able to work independently and prioritize multiple tasks to support business critical processes in a fast-paced environment.
  • Works on multiple projects, system issues or tasks concurrently.
  • Able to create professional documentation and instructions for computer and technical manufacturing systems.
  • Strong logic, problem-solving, math and Internet skills along with specific attention to detail.
  • Demonstrate professional customer service and interpersonal skills.
  • Strive for the absolute highest quality, but achieve an optimal balance between timing, cost, and features.
  • Collaborate effectively with peers by contributing and listening/following appropriately.
  • Establish and develop cross-functional relationships, internally and externally.
  • Proactively identify technical issues and opportunities that meet the needs of the business.
  • Resilient through change, such as group direction, applied technologies and business cycles.
  • Seek out new technologies, methods and skills.


  • Bachelor’s Degree and/or equivalent levels of professional certification and/or 8 years of related experience.
  • Minimum of five or more years’ experience working in an IT support environment including networked servers and client computers, technical manufacturing systems and complex systems.


  • The employee will largely support an office environment, however, there may be exposure to conditions of a typical manufacturing floor environment including but not limited to fumes, airborne particles, heat and moisture
  • The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time
  • Will be required to use vision including close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Callaway is an Equal Opportunity Employer

Company Details

Carlsbad, California, United States
Our Brand Callaway was founded on the bold principle of creating demonstrably superior and pleasingly different golf products. That approach, coupled with a commitment to doing work we are proud of, has catapulted the company to a global leader in golf equipment and services. Creating innovative, high-performance golf equipment is a perpetual challenge. It demands a relentless commitment to be th...