Coordinator, eCommerce

Who We Are Today

TravisMathew is now a leading innovator in lifestyle and performance apparel. Using best-in-class fabrications and designs, we are pushing forward a growing market trend towards casualization. For us, comfort comes first. Every TravisMathew product is created with attention to detail, designed to deliver the perfect fit and soft, lightweight feel. By offering hundreds of varied, unique deigns across monthly new product releases, we are establishing a new standard for the young professional. We want to elevate your look with details, subtleties, and craftmanship that will get you noticed … but without flash or pretension. As an aspirational brand, TravisMathew prides itself on being approachable. Anyone and everyone can look great – and feel great – in TravisMathew. We’re throwing a party and you’re invited.

Where We Are Going

At TravisMathew we don’t just dream big, we plan big. Our goal is to become the top premium menswear brand in the United States with a global presence, while keeping our employees and customers at the forefront of all we do. We believe that a winning office culture will include opportunities for new leaders, a fun work environment, and cultivating an ideal work / life balance for our employees. We are committed to celebrating and achieving diversity in all facets of our business. Additionally, TravisMathew is focused on the development of sustainable practices, challenging ourselves to discover innovations in design, production and technology.

JOB OVERVIEW

The eCommerce Coordinator is responsible for supporting the creation a cohesive journey for the customer which includes site testing, conversion optimization, analysis, among other tasks. Working closely with ecommerce and marketing cross-functional teams, this individual will keep teams up-to-date on site updates, inventory levels, and product launches in order to make the customer journey frictionless.

ROLES AND RESPONSIBILITIES

• Support QA and user acceptance testing
• Support the eCommerce Team with product launches
• Support the management of promo codes
• Support the monitoring of product reviews
• Investigate website bugs and initiate JIRA tickets for resolution
• Debug product feed issues
• Document critical processes related to website content updates
• Document requirements for new site enhancements
• Complete performance reporting and distribute to applicable stakeholders
• Identify and recommend opportunities to improve the user experience on travisathew.com

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
• Proficient in HTML/CSS, preferred
• Proficient in content management systems, ecommerce platforms, and / or email marketing platforms
• Proficient in Google Analytics, preferred
• Proficient in JIRA, preferred
• Proficient in Hybris / SAP, preferred
• Experience in direct-to-consumer, preferred
• Ability to create and adapt structures, and formalize processes
• Ability to effectively interface with all levels of the organization to achieve assigned objectives in a cross-functional team-based environment
• Ability to work through technical issues
• Strong communication and organization skills

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business, Computer Science, Marketing or related field preferred
• 1 year experience in front end eCommerce content management tools
• 1 year experience in eCommerce, direct-to-consumer preferred

TravisMathew is an Equal Employment Opportunity

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