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E-Commerce & Wholesale Administrator

St Andrews Links

St Andrews Links

Saint Andrews, Fife, United Kingdom

Last Updated: 11/09/22

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Job Description

St Andrews Links is a great organisation that is committed to developing the Home of Golf as the world’s most renowned golf complex where we deliver memorable experiences for every golfer to Play, Learn, Shop and Relax on a daily basis. Our seven golf courses, including the Old Course are our core product and principal business driver but over recent decades our organisation as diversified and expanded to where we are today.

We are looking for an E-Commerce & Wholesale Administrator on a permanent basis to administer two high performing e-commerce websites along with servicing major wholesale accounts for St Andrews Links and The Open Championship. You will be responsible for;

  • Ensure all external and internal customers receive a 5-star level of service.
  • Update and manage both shop websites
  • Pick, pack, and process all web and wholesale orders.
  • Process refunds and exchanges in a timely manner.
  • Provide a shipping service for St Andrews Links and any related parties.
  • Assist in the implementation of the e-commerce marketing plans
  • Deal with all customer requests and complaints in a timely and professional manner, communicating any issues to relevant departments as required.
  • Maintain a good level of housekeeping and stock control at all times.
  • Communicate with the accounts department, couriers and other stakeholders as required.
  • Aspire to develop and expand the brand image whilst focussing on profitable growth and business goals.
  • When required undertake general warehouse duties following the agreed procedure to assist Ops team.
  • Fully adhere to organisation’s policies on health and safety, data protection and professional standards.

To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow;

  • Good communications skills
  • Good administrative and IT skills
  • Experience of working in a busy, target driven environment
  • Good attention to detail
  • Passion and desire to succeed
  • Adhering to our company values of Authentic, Responsible, Open, Passionate and enterprising

Company Benefits

  • Employer pension scheme contribution 6% (if eligible; auto enrolment scheme)
  • Links ticket to play golf on our courses (excluding the Old Course)
  • 25% discount in our Retail department and clubhouse restaurants
  • 25 % discount at our Golf Academy; lessons with our PGA professionals & golf balls to practice at our golf range
  • Refer a Friend Scheme
  • Travel Support Scheme



Company Details

Saint Andrews, Fife, United Kingdom
St Andrews Links Trust is a great organisation committed to the Home of Golf as the world’s most renowned golf complex where we deliver memorable and unique experiences for every golfer on a daily basis. Our seven golf courses, including the Old Course are our core product and principal business driver but over recent decades our organisation has diversified and expanded to where we are to...