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Customer Data Manager

60,000 – 80,000 yearly

American Golf

American Golf

Last Updated: 10/14/21

Job Description

Fixed Term Contract - 12 month - Potential to go perm

American Golf is Europe's largest golf retailer with over 90 stores across the UK and Ireland. We recognise talent. For us, it’s all about loving what you do, whilst a passion for golf will be well received, it is more about the service and expertise we deliver as a business.

Based in our Retail Support Centre in Warrington and working 37.5 hours a week between Monday-Friday, As Customer Data Manager, you will be responsible for the health, security, and compliance of our customer data – ensuring it is fit for purpose to use across multiple channels and touchpoints. To achieve the American Golf strategy of a ‘Single Customer View’, your primary focuses will be to document the current ecosystem, improve data hygiene & governance, and to enrich the database with further integrations. To note: we have a third-party agency (Go Inspire) that manages the database. The ideal candidate will have a track record of complex data & system management but does not need to be a data architect.

Responsibilities:

  • Be the main point of contract for Go Insight for all customer data related queries, actions & projects
  • Review, map, and document the following: Customer data ecosystem (systems, processing, fields, integrations, Club Card, customer account, etc.) Database management rules (cleansing, ETL, validation, merging, archiving, etc.Data schema (fields, tags, data tables, rules, etc.)
  • From the review, produce a gap analysis with recommendations to improve database health, processes, and single customer view (further integrations)
  • Manage Go Insight to implement new database management rules and carry out cleanse on legacy data
  • Develop and implement improved logic to manage the customer ID within the database and external systems
  • Update all customer capture entry points with agreed and consistent fields, validation rules, tagging, and processes
  • Lead the agreed data integrations; manage all parties, QC, and ensure delivery meets deadlines and business requirements
  • Identify and implement monthly database health metrics
  • Review, map, and document how customer data is used and processed across business functions & platforms
  • Work with key business stakeholders and identify where customer data and/or reports can add further value
  • Implement low cost/effort integrations to other platforms where further customer data can add immediate value
  • Produce a long-term data management strategy, with a focus on systems and data usage, e.g., data lakes, Data Management Platforms
  • Review current data & GDPR policies, procedures, standards, and systems to ensure they are compliant
  • Provide gap analysis and plan to further improve compliance and security
  • Devise and implement efficient and secure procedures for data handling, processing, and sharing across the business – applied with new software where needed
  • Work with external DPO to document agreed GDPR actions and processes – and react to any customer requests
  • Lead the monthly Data Security Committee to govern recent data queries, ongoing actions, and updates on the data project
  • Review and develop our internal data standards and implement a new training programme with the L&D team
  • Leisure is a new venture for the business that is currently not integrated with American Golf. This role will be responsible for reviewing and developing the Leisure data structure, usage, processes, and compliance – then integrating it into American Golf
  • The Club Card membership programme will go through a period of evolution in 2022. This role will form part of the project team to ensure any additional data is captured and managed accordingly

About you:

  • Minimum five years senior experience working in a similar data related role
  • Credible track record of managing complex data sets, data systems, and implementing data quality & governance procedures
  • Good understanding of HTML, SQL, & other database languages
  • Up-to-date knowledge of GDPR and other data policies
  • Impeccable attention to detail, a natural problem solver, with a solution-focused attitude
  • Excellent project planning and management skills; well organised and comfortable managing conflicting demands
  • Confident and enthusiastic, with strong leadership and influencing skills – able to work collaboratively within the business and with external parties
  • A team player, with a positive approach to all tasks and challenges
  • General understanding of CRM systems is desired
  • Previous experience of working on ‘Single Customer View’ projects a bonus

What will you receive:

  • 25 days holiday + bank holidays
  • A day off to celebrate your Birthday!
  • Staff discount
  • Company bonus applicable

This is a fantastic opportunity to join Europe's Largest golf retailer and support our ongoing growth as a market leader. If you are interested in this position apply today!



Company Details

Warrington, England, United Kingdom
About American GolfEstablished in 1978, we have grown to become Europe's largest golf retailer. From a single store in Ashton in Makerfield, we now have over 90 stores across the UK and Ireland. Across our retail estate and Retail Support Centre teams, our dedicated and passionate colleagues provide quality service to all customers. We stock a full range of golf equipment and clothing for golfe...