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Social Media Service Advisor

American Golf

American Golf

Last Updated: 6/05/21

Job Description

The Role:

We have an exciting opportunity for an aspiring Social Media Service Advisor to join American Golf as we create our own customer service team. Our customer service centre will deal with all types of enquiry both pre and post-purchase.

Our Social Media Service Advisor will be working 40 hours per week on a shift rota basis during our operating hours of Monday to Friday 8 am and 8 pm, Saturday 8 am-6 pm and Sunday between 10 am – 4 pm.

Responsibilities:

  • Providing first-class customer service via voice, email or live chat
  • Ensuring all communication via phone or email are handled professionally and promptly.
  • Recording details of customer comments on the CRM database provided, leaving clear notes.
  • Demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided.
  • Building rapport with customers and providing exceptional service
  • Achieving key targets set
  • Adhering to quality standards and ensure consistency in all interactions.

Skills/Knowledge and Experiences:

  • Excellent written skills
  • Ability to build rapport and communicate in a helpful way.
  • Enjoy a creative and hardworking office environment.
  • Keyboard/Computing skills
  • Ability to research well and quickly.
  • Fantastic questioning skills
  • Ability to work as part of a team.
  • Enthusiasm and Passion

What will you receive:

  • 29 days holiday inclusive of bank holidays
  • A day off to celebrate your Birthday!
  • 25% staff discount
  • Company bonus applicable

This is a fantastic opportunity to join Europe's Largest golf retailer and support our ongoing growth as a market leader. If you are interested in this position click below to apply!



Company Details

Warrington, England, United Kingdom
About American GolfEstablished in 1978, we have grown to become Europe's largest golf retailer. From a single store in Ashton in Makerfield, we now have over 90 stores across the UK and Ireland. Across our retail estate and Retail Support Centre teams, our dedicated and passionate colleagues provide quality service to all customers. We stock a full range of golf equipment and clothing for golfe...