Customer Service Executive

Do you love the game of golf? Are you passionate about helping people to play better golf?

Then this could be for you!

Custom Lab Golf is looking for a ‘Customer Service Executive’ who loves golf and would embrace the opportunity to work with one of the top-rated (by google reviews anyway) independent club fitting companies in the UK.

The Role:

• To help grow and continually develop a world-class customer journey for all our clients whilst building long-standing relationships with both our new and existing clients. The club fittings themselves are only one part of the experience we offer.
• Manage the diaries of our club fitters and the main email inbox
• Deal with customer enquiries and navigate customer issues successfully
• Offer specialist advice both over the phone and face to face displaying sound product knowledge (training provided)
• Help to develop and improve the systems and procedures within your role and the business
• Maintain contact with customers before and after the fitting sessions

Our ideal team-mate:

• Will possess a burning desire to consistently provide exemplary customer service
• Has a minimum 1 year of experience in the golf industry (preferable) and or have a minimum of 1 year of experience in a customer service-based role
• A keen golfer who plays regularly
• Career driven and burning with enthusiasm

Key skills/attributes/knowledge:

• Love helping people
• Customer service is in your blood
• Passionate about the game and game improvement
• A good understanding of Microsoft and G Suite programmes
• An adaptable team player wanting a long-term career, willing to learn other areas of the business.
• Excellent time management

Benefits of working with us:

• 2 state of the art custom fitting centres
• Earnings of £18k - £20k + bonus for the right candidate
• 28 days holiday (inclusive of bank holidays)
• An extra day off to celebrate your birthday!
• Staff uniform
• Joining a progressive and expanding company