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Director of Banquets in Raleigh, NC at Brier Creek Country Club

ClubCorp

ClubCorp

Last Updated: 11/24/21

Job Description

Responsible for providing Food and Beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Ensure successful execution of the food and beverage activities and private event/member functions. Consistently display the 3 Steps of Service. Supervise, develop, and train service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by ClubCorp.

This position reports directly to the Food and Beverage Director or designated leader of the Food and Beverage in the Club.

Day to Day:
  • hire develop, and performance manage banquet service personnel in accordance with Club procedures.
  • Outline and implement various training programs, including required training and Hospitality First, to the banquet service personnel in order to maintain a well trained staff adhering to the ClubCorp service standards to achieve Service Excellence and drive Member satisfaction and retention.
  • Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in banquet area.
  • Ensure controls on time reporting via timekeeping system are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outline in the Timekeeping Policy.
  • Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
  • Ensure service of food and beverage to the Members and guests, adhering to the ClubCorp standards of service and excellence.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards
  • Ensure the break down and set up of room utilizing the function book for information.
  • Start opening procedures for areas in Banquet department.
  • Record in the MOD log, any additional information or tasks that need to be forwarded on to the next shift.
  • Provide a Warm Welcome by greeting Members promptly by name.
  • Ensure side work is completed, as outlined in Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
  • Assist fellow Employee, Members, and guests to ensure delivery of the 3 steps of service Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.
  • Complete of additional duties as assigned.
All the other stuff we do:
  • Because of the fluctuating demands of the Clubs operation, it may be necessary that each Employee Partner to perform a multitude of different functions therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Work as a team.
  • Attend Service Training Meetings as requested.
  • Conduct ourselves professionally. Work safely and ensure others are too.
  • Attend daily line-up and participate as requested.
  • Follow ClubCorp and Club uniform standards.

About you:
  • 2 + years in Club supervisory or related field in Food Beverage Industry.
  • Bachelors Degree preferred
  • Completion of Hospitality First Certification and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.

Professional indoor office/Club environment.



Company Details

Dallas, Texas, United States
ClubCorp is a  dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, they take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs and stadiu...