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General Manager in Fair Oaks Ranch, TX at Fair Oaks Ranch Golf Club

ClubCorp

ClubCorp

Last Updated: 11/24/21

Job Description

A Private Club, its facility, services and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction and value to its Members. The General Managers primary purpose is to assure all actions are coordinated to exceed Member expectations, while achieving the Clubs revenue objectives and satisfying the financial covenants and contractual obligations.

OTHER ACCOUNTABILITIES

  1. Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  2. Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  3. Responsible for conduct oneself as a representative for the Company’s management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers, and employees..
  4. Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely. Audit assets, maintenance procedures and safety practices in each Club operating area through the staff of Department Heads to assure a secure, safe environment is maintained.
  5. Apply initiative to achieve personal/professional growth as a member of the Company’s management team and maintain professional certifications as they may apply to the specific product line.
  6. Ensure all Club Policies Procedures are adhered to and ensure all Club staff are accountable for compliance of these Policies Procedures.
  7. Assuring each Club Employee Partner in high Member contact areas has successfully completed training and is actively promoting Club programs/events.
  8. Actively participate in Club events, acting to facilitate Members to create their own value, making use of significant personal contact as a means of gathering feedback.
  9. Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
  10. Ensure service recovery programs are in place, staff is properly training to execute and being properly utilized as set forth by management.
  11. Personally handle serious Member complaints/concerns quickly and effectively to ensure issues are resolved to the Members satisfaction.
  12. Lead and motivate others to achieve expected outcomes.

QUALIFICATIONS

  • Minimum of 5 years’ experience in a General Manager role overseeing a high-volume business. Club experience preferred. Multi-unit experience a plus.
  • Self-motivated, positive, and passionate for promoting teamwork in a warm and friendly atmosphere.
  • Adaptable to Change - Can solve problems through an open-minded and all-inclusive approach.
  • Comfortable working with budgets, payroll, revenue, and forecasting.
  • Strong communications skills.
  • Embraces technology.
  • Passionate about food & a student of wine.



Company Details

Dallas, Texas, United States
ClubCorp is a  dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, they take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs and stadiu...