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Supervisor Tennis Shop in Rancho Santa Fe, CA at Morgan Run Club Resort

ClubCorp

ClubCorp

Rancho Santa Fe, California, United States

Last Updated: 8/14/22

Job Description

Tennis Shop Supervisor

The Tennis Pro Shop Supervisor is responsible for promoting the game of tennis and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, and assisting with the tennis shop operations.

Responsibilities include:
  • Responsible for efficient and friendly customer service throughout the pro shop, accurately ringing up charges at the register and properly checking in all tennis players prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
  • Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
  • Take care of returned merchandise and issuing proper credit to customer.
  • Help keep tennis shop neat and clean at all times, sell merchandise.
  • Promote the game of tennis and promote the Club while maintaining a high level of professionalism and service.
  • Perform close of business functions following guidelines and procedures established by the Club.
  • Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed
Job Requirements
  • Customer service experience.
  • Basic Tennis Knowledge Required.
  • High school diploma, GED, or equivalent required.



Company Details

Dallas, Texas, United States
ClubCorp is a  dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, they take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs and stadiu...