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Member Experience Manager in Lubbock, TX at Texas Tech Club The



Lubbock, Texas, United States

Last Updated: 5/24/22

Job Description

Member Experience Manager

Sums up your new Role:

Curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring execution of programming and communications for Club.

  • Programming - Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectations
  • Communications - Implement thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member story

Day to Day:

  • Communicate to Employee Partners and Members consistently and concisely via all channels
  • Execute all Member Events and Programs with member and committee feedback
  • Create and execute relevant programs with purpose with consideration of your Club Members, product, and position
    • PURPOSE: Set the vision and expectation
      • Connecting and Engaging our Members
      • Member Value
      • Drive Revenue
      • Invite and Partner with Community Audience or aligned Brand
      • Signature Events | Holidays | Charity Classic
      • Ongoing |Meet-Up
      • Meet-up
      • Committee Management
      • Quarterly game plan/Monthly Calendars
      • Ongoing content calendar
    • EXECUTION: (Engagement Coordinator + Operations)
      • BEO P&L
      • Promotion Marketing
      • Decor
      • Booking Talent
      • Story Telling Capture at Event
  • Create storytelling and content focused communications
    • Uphold Brand Standards as provided per segment
    • Content Plan: Make Members and Experience the Hero of the Communications Story
      • Membership Recognition (Social Media + in GM Message)
        • Testimonials
        • Success Stories
        • Profiles/Interviews
      • Events/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)
        • Story Telling from Past Events with Pictures Video
        • Promote future events with Purpose and Experience (not just logistics)
        • Priority Promotion based on Registration Needs
      • Sales Promotions (In Club Social Media)
        • Private Events
        • Member Referral
      • Operational/Admin
        • GM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)
        • Club closures
        • Updates
        • Weather
        • Crisis Management

All the other stuff we do:

  • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
  • Act with integrity
  • Conduct ourselves professionally and respectfully
  • Communicate effectively
  • Work well under pressure, coordinating multiple tasks at any given time
  • Solve problems, utilizing all available resources including regional and corporate staff
  • Work safely and ensure others are too
  • Attend meetings as required or requested
  • Understand service recovery procedures for Member/Guests
  • Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs

About you:

  • Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
  • Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
  • Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising
  • Prior experience in leading a team or project to a successful outcome is preferred
  • Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel

Company Details

Dallas, Texas, United States
ClubCorp is a  dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, they take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs and stadiu...