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Supervisor Housekeeping in Houston, TX at The Downtown Club



Houston, Texas, United States

Last Updated: 5/27/22

Job Description

Housekeeping supervisor

The primary accountability for the Supervisor of Housekeeping is to ensure housekeeping staff is trained on all standards established to maintain and service the club operations property as directed. The individual must be dedicated to providing quality service and exceeding Member and Guest expectations. He/She is responsible for maintaining and ensuring the highest level of facility maintenance and cleanliness of the club and resort hotel rooms.

Responsibilities include:

  • Responsible for hiring, training, reviewing, supervising and if necessary, performance managing Housekeeping staff as needed
  • Maintain a clean, aesthetically desirable and safe club and hotel room environment, which meets the expectations of the General Manager, Department Managers and Club Members/guests.
  • Keep all indoor and outdoor areas of club clean and maintained. Remove trash from trash cans in all areas of the club, rooms and club offices.
  • Maintain carpets clean by vacuuming and spot cleaning where necessary. Keep all floors swept, mopped and polished, including as applicable courts, exercise rooms, stairwells, lobby and hallway areas, hotel rooms, restrooms, and any other areas needed. Dust and wipe down furniture, shelves, chair arms, desks, credenzas, chandeliers, pictures, televisions, woodwork and artwork, including all ceiling HVAC registers.
  • Clean all mirrors, glasswork, and windows, including removal of smudges, fingerprints and stains through the club, hotel rooms and club offices.
  • In hotel rooms, ensure the room is prepared for guest by checking to clock is set properly and the alarm in off, amenities such as coffee pot/ice bucket are clean, bathroom toiletries are replenished and bathroom is spotless, the bed(s) are re-made perfectly and under the bed is inspected, etc.
  • Assist in locker room and administrative offices as needed and assist in laundry as needed, if applicable.
  • Responsible for plant maintenance and ensuring that plants/planters are properly clear of any debris and dead leaves, etc. Clean water in fresh flower arrangements.
  • Re-stock supplies as needed in areas such as Member and Employee restrooms, etc.. Notifying supervisor timely as supplies run low or depleted needing to be purchased.
  • Must effectively communicate and correspond with their Supervisor to coordinate, acknowledge, prioritize, document and complete work requested from all Department Heads and Members and Guests. Including, notification of any problem or safety issues around the club.
  • Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible
JOB REQUIREMENTS 2 years in the general housekeeping preferred High school diploma or equivalent preferred

Company Details

Dallas, Texas, United States
ClubCorp is a  dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, they take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs and stadiu...